Our Mission & Vision

Team aligning on metrics
Mission

Transform complexity into clarity and potential into profit. We embed tools, processes, and intelligence that drive lasting growth and measurable impact.

Vision

Be the trusted partner equipping organizations with the intelligence, systems, and strategies to scale smarter, move faster, and compete stronger — without sacrificing precision, profitability, or people.

The Problems We Solve

Decision-Making Challenges
  • Leaders forced to rely on outdated spreadsheets and gut instinct.
Operational Inefficiencies
  • Processes held together by tribal knowledge and bottlenecks.
Revenue & Sales Ineffectiveness
  • Stale pricing, inconsistent quotes, slow manual proposals.
Capacity & Capability Gaps
  • No bandwidth to build the systems everyone knows are needed.
Implementation Failures
  • Slide decks left behind; no installed tools or sustained adoption.
Fragile Growth
  • Revenue up, margins thin, operations strained and reactive.

Our Solution

Fast, embedded solutions that drive clarity, efficiency, and growth — and stick.

Turn data into action
  • Custom dashboards & KPIs
  • Real-time forecasting & profitability simulators
  • Decision playbooks for ops, pricing, workforce
Streamline execution
  • Operational audits & service flow mapping
  • Lean redesigns, workload balancing
  • Time & motion studies + clear SOPs
Engineer revenue
  • GTM & pricing models, LTV & quote tools
  • CRM optimization & funnel fixes
  • Build a revenue engine that runs itself
Embed to deliver
  • Fractional ops/data leadership
  • Ongoing reporting cycles & KPI ownership
  • Retained advisory, zero bloat
Clean analytics dashboard on laptop

Our Experience

🚚

Insight Across Industries

  • Logistics & Supply Chain
  • Packaging & Manufacturing
  • Industrial Equipment & Automation
  • E-Commerce Fulfillment
  • Retail & Distribution
  • Government & Defense
📈

Real-World Impact

  • Turned $70k loss into profit in 8 months
  • Boosted uptime by 20% for a national packaging firm
  • Embedded GTM models with 55%+ growth
  • Replaced bloated reports with live decision dashboards
⚡

How We Work

  • Deep-dive, not drive-by — we embed, diagnose, deliver
  • Fast traction: wins in weeks, not quarters
  • Operators at heart: we speak data, process, and people
  • Strategic for the boardroom, gritty for the floor

Our Services

InsightOps

Strategic Intelligence & Decision Support

  • Dashboards, KPIs, forecasts
  • Profitability simulators
  • Scenario modeling & playbooks
FlowOps

Process Optimization & Efficiency Design

  • Audits, flow mapping, SOPs
  • Lean redesigns, workload balancing
  • Time & motion studies
RevOps

Revenue Model & GTM Engineering

  • GTM & pricing models
  • LTV & quote calculators
  • CRM + funnel optimization
BuildOps

Embedded Partner Model

  • Fractional leadership
  • Reporting cycles & KPI ownership
  • Retained advisory without bloat

Our Approach

A strategic framework designed for speed, clarity, and impact.

1
Discover What Matters

Targeted interviews and data audits to find gaps and untapped potential.

2
Design for Action

Dashboards, process maps, pricing models — built for your team, not templates.

3
Deploy Fast & Iterate

Agile installs that drive decisions in days. Results, not roadmaps.

4
Drive the Long Game

Embed where needed to own KPIs and fuel continuous growth.

Case Study — Chat Center Optimization

Client Challenge
  • Unreliable coverage, absenteeism, inconsistent scheduling
  • Rising operational costs across multiple centers
TactIQ’s Solution
  • Optimized 3 global centers (Cape Town, Kingston, Cali)
  • Predictive scheduling aligned to volume & time zones
  • Fixed weekly shifts + attendance/TO policies
  • On-call overflow for spikes/outages
Impact
  • Monthly cost cut from $444k → $135k
  • 80% responses < 30s, 90% < 120s
  • Higher agent satisfaction & lower turnover
  • Scalable model for growth
Cost by Site (Before vs After)
Cape Town
Kingston
Cali

Bars show relative cost reduction (Before = blue, After = green).

Why TactIQ

Insight Without the Overhead

Strategic firepower of an internal team — without bloated retainers or cookie-cutter playbooks.

Built for Operators, by Operators

Real-world ops leadership across industrial, logistics, and tech. We build for impact.

Speed Meets Substance

Systems that deliver actionable insight in weeks, not quarters.

Clarity Over Complexity

We translate noise into clarity so leaders decide with confidence.

Embedded Partnership

We don’t just advise — we roll up our sleeves and execute.